Lost all photos after update

Forum|Forum|5 years ago
January 28, 2021
1 reply
742 views

I was using my Lightroom app fine when I decided to update it to ver 6.1.0. Immediately after the update, there was problem opening the app and eventually all my photos are gone. Error message says: The photo failed to load. Error code T20200915. All my photos are stored locally on my phone. Please help!!

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I

Ignacio B.

Participating Frequently

Hi,

thank you for reporting this.
Could you send us a diagnostic log?
You can do so by
1. go to Settings/Help & Support
2. do a long tap on Acces our Support Forum and wait for dialog to be invoked.

After you've sent us the log, does restarting the app help or a logout and then a login?

Thanks,
Ignacio