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AvaStarling
Participant
August 1, 2020
Question

Lost all Photos and Presets

So I recently updated my subscription to a photography plan from a free one and I lost everything! I sell presets and am a photographer so it's really important I get them back. Do any of you guys no what to do or how to to get them back?

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1 commentaire

Theresa J
Community Expert
Theresa JCommunity Expert
Community Expert
August 2, 2020

It sounds like you created a new paid subscription instead of upgrading the free one you were using. You should contact Adobe ask them if they can merge your accounts. https://helpx.adobe.com/contact.html

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