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Janelle2426338015fv
Participant
April 30, 2022
Question

Lost all presets and photos on Lightroom mobile

  • April 30, 2022
  • 1 reply
  • 85 views

I've lost all my photos and presets. Didn't update the app and also it has an account logged in however, when I checked the web version of Adobe, it says account just recently created. Also this is on a free account. 

 

Any help would be greatly appreciated. 

This topic has been closed for replies.

1 reply

Ranjisha Sengupta
Ranjisha Sengupta
Legend
May 2, 2022

Hi there,

 

We're sorry about the trouble with Lightroom. We're here to help.

Are you logged in to the Lightroom Web and Mobile versions with the same user ID? Did the free trial expire? Did you uninstall the application? Can you locate your assets HERE ? Which version of Android are you using? 

Please check this article for FAQs related to lost photos and presets in Lightroom mobile, and let us know if this helps.

Visit: https://helpx.adobe.com/lightroom-cc/using/lost-photos-presets-lightroom-mobile.html#:~:text=Check%20Lightroom%20on%20the%20web%20to%20see%20if%20your%20photos,when%20you%20delete%20the%20app.

 

Regards,

Ranjisha

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