lost everything

Forum|Forum|5 years ago
August 31, 2020
1 reply
201 views

I updated my Lightroom app (iPhone app) today and I lost every picture and preset. i've used LR for a long time so I can't even imagine trying to start over. Someone please help me recover my stuff 😭

Problem or error

This topic has been closed for replies.

Jim Wilde

Community Expert

Can you tell me what version of Lightroom you updated to? Settings>About Lightroom.

N

natjack Author

Participant

v 5.4.1

Jim Wilde

Community Expert

Do you know what version you updated from? 5.4.1 was a recent emergency update to correct an issue that the 5.4 update caused on some iOS devices, and that issue was indeed the loss of all images and presets in Lightroom Mobile. Is is possible that the phone was updated to 5.4 before being updated to 5.4.1? Only 5.4 could cause that problem, 5.4.1 was created to prevent it happening to those users who had not yet updated to 5.4.

All that aside, I'm the bearer of bad news.....if you did not have any form of backup of your phone (iTunes or iCloud for example), it's likely that all that Lightroom data is not recoverable. See this Adone note: Lightroom for mobile (5.4.0) on iOS and iPadOS

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded