Lost Lightroom mobile presets on phone reset (Android)

Question

Hello ,
I have lost my own made presets and edited photos from my account , Due to technical issue in my phone i have done software update of the phone at service center , After that when i sign in to my account there is no data available in the account presets & edited all photos ..
 
Please help me out in this to get back my all data with photos .

{Title edited by Moderator}

Ranjisha Sengupta · Answer

Hi there,

We're sorry to hear that the presets are lost in Lightroom Mobile due to a phone reset.

Which version of Lightroom Mobile and Android are you using? Are you subscribed or on a free trial of the application?

Please do not re-install the application. Are you signed in with the correct email ID?

Did you sync the account or make any backup copies of the files?

Please check this post on our community which discusses how we can try to get our lost assets back:

https://community.adobe.com/t5/lightroom-ecosystem-cloud-based-discussions/p-lightroom-for-mobile-lost-files-and-or-presets-after-uninstalling-reinstalling-app/m-p/12962474

Let us know how it goes.

Thanks.

Ranjisha

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