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M
mmlinton
Participant
December 15, 2019
Question

Lost Lightroom Presets after Renewed Subscription

  • December 15, 2019
  • 2 replies
  • 1600 views

Has anyone had this problem before?! My card expired and I immediately went on and renewed my information and continued by subscription. Went on to edit some pictures to see that I have around $200 worth of presets that I've lost... how do I get them back?!

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2 replies

greule
Community Manager
greuleCommunity Manager
Community Manager
December 16, 2019

I've just send you a private message with some info. It looks like that you are using multiple accounts which could be the cause of your issue. - Guido/ Lr Mobile QE

Voukec Media
Voukec Media
Participant
October 23, 2022

Hey I am having the same problem right now. Can anybody help me?

 

Akash Sharma
Akash Sharma
Legend
December 16, 2019

Hi there,

 

Sorry to hear that you've lost aceess to a lot of presets while re-activating your Lightroom subscription. 

 

Are you using Lightroom desktop or Lightroom Classic? Are you able to get to your presets in Lightroom Web? Link: https://lightroom.adobe.com/ 

 

If you are using Lightroom Classic, please check this discussion: https://community.adobe.com/t5/lightroom-classic/presets-lost-after-lightroom-update/td-p/9028489

 

Thanks,

Akash

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