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Adrianpl
Participant
March 30, 2026
Question

Lost my android edits due to profile switch on the same email

  • March 30, 2026
  • 1 reply
  • 31 views

Hello,

I've lost access to my lightroom edits due to new license (new profile) on android device, however on the same email. 

I didn't uninstall/reinstall the app, but only logged in again to new profile, so the data should be on the device, but I can't select old profile in the lightroom app anymore.

 

Please help, edits are important for me to migrate to new profile.

    1 reply

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    April 7, 2026

    Hi ​@Adrianpl,

     

    This is a sensitive case, so I’d strongly recommend not logging in and out repeatedly, as that can risk further data loss if anything is still cached locally.

     

    From what you described:

    • You switched profiles under the same email

    • Your edits were likely tied to the previous profile context

    Also, I checked that you are using an enterprise account with multiple profiles.

     

    In enterprise setups, profiles are treated as separate environments, even when they use the same email address. As a result, data (including edits) may not be accessible across profiles.

     

    Best next step:

    • Please get in touch with your organization’s Admin who handles Adobe accounts

    • Ask them to raise a ticket with Adobe Enterprise Support

     

    Here’s the official link:

    https://adobe.ly/41oqHnc

     

    An enterprise support agent can:

    • Check backend account/profile mapping

    • Advise on any possible recovery options

    • Guide safely without risking any data loss

     

    If there is any chance of recovery, this is the right path.

     

    Regards,

    Anshul Saini

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