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Participant
December 5, 2023
Question

Lost my preset option

  • December 5, 2023
  • 2 replies
  • 114 views

After Update i can't find my preset option 

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2 replies

Jim Wilde
Community Expert
Community Expert
December 7, 2023
quote

After Update i can't find my preset option 


By @Farha34067209fvgy

 

Update of what? Your Android device, or the Lightroom Mobile app? Or both?

Rob_Cullen
Community Expert
Community Expert
December 7, 2023

Are you using the free version of LrMobile?

 

If you have a subscription, and your cloud syncing was up to date, then provided you login with the same Adobe ID after the re-install all your image files and presets will still be available from the cloud.

 

If, however, you are using the free version, then I regret to inform you that unless you had a backup of the phone taken before the re-install then all your image files and presets are gone. They are only stored within the app's space on the phone and are automatically deleted when the app itself is deleted or updated.

ANDROID PHONE BACKUP

 

Regards. My System: Windows-11, Lightroom-Classic 15.3, Photoshop 27.5, ACR 18.3, Lightroom 9.3, Lr-iOS 10.4.0, Bridge 16.0.3 .