Lost photos

Question

I have 2 profiles on Lightroom Mobile (one personal and one professional), I use mainly the pro. I went back after some time on the personal one, and several albums were empty, photos deleted (not by me). They were all in the trash and impossible to recovered. They went away permanently after few days of trying. What happened? Is there a way to get them back?

Ranjisha Sengupta · Answer

Hi there,Thanks for reaching out. We're here to help.Which version of Lightroom Mobile are you using? Did you change the location of the images? Are you subscribed or on a free trial of the application? Was there a phone reset or installation of the application?Please ensure you are signed in to the app using the correct email ID.Can you log in to the cloud,  lightroom.adobe.com, and check whether your assets are synced? Please check this post on our community which discusses how we can try to get our lost assets back:https://community.adobe.com/t5/lightroom-ecosystem-cloud-based-discussions/p-lightroom-for-mobile-lo... Let us know how it goes. Regards.Ranjisha

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