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dorrhelpnow
Participant
Oct 26, 2025 7:52 PM UTC
Answered

Lost photos when forced to upgrade

It had been almost a year since I use Lightroom.  I started it up today and it forced me. to start a 7 day trial for Lightroom with 1TB and it is showing no photos or libraries.  How can I get this sorted out.  Thanks for the help.

PeterB217095629Correct answer
Community Manager
Oct 30, 2025 5:01 PM UTC

You should go to the Apple Store and look at the subscriptions there.  If for some reason you can't see the duplicate subscriptions, please contact Apple.

 

-Peter

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3 replies

Community Manager
PeterB217095629Community Manager
Community Manager
Oct 27, 2025 4:02 PM UTC

Please make sure you are logging in with the correct account.  I see the account you've used in this forum is in the trial state, as you mentioned.  Please try loggin in with another account id-- I see a subscribed gmail account that may be associated with your name.

 

-Peter

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dorrhelpnowAuthor
Participant
Oct 30, 2025 3:21 AM UTC

Peter, Thanks for the help you are correct.  I must have mistakenly set up this account.  Now I am having trouble figuring out how to cancel this one but keep the gmail one.  It is saying I set it up in the apple store so I have to cancel it there but the old one also used the apple account.  Any idea who to contact for help with this?

 

Thanks again for the help !!!

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Community Manager
PeterB217095629Community ManagerCorrect answer
Community Manager
Oct 30, 2025 5:01 PM UTC

You should go to the Apple Store and look at the subscriptions there.  If for some reason you can't see the duplicate subscriptions, please contact Apple.

 

-Peter

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