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Participant
October 5, 2019
Question

Lost Presets on new iPhone!!

  • October 5, 2019
  • 1 reply
  • 207 views

I got a new iPhone and re-downloaded the Lightroom app and when I got to my profile all of my presets that I purchased were gone. I don’t know how to get any of them back and I paid a decent amount for them. 

 

Any my help is appreciated!

 

{Title edited by Moderator for clarity and to aid search queries} 

{Moved from Lightroom Cloud to Lightroom Mobile Forum by Moderator} 

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1 reply

Akash Sharma
Legend
October 8, 2019

Hi there,

 

Sorry that your presets after reinstalling Lightroom mobile on new device have dissappeared. 

 

Could you please check if your synced data is present on Lightroom web here? https://lightroom.adobe.com/libraries

 

Thanks,

Akash