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Martin_996
Participant
February 13, 2024
Question

LR 7.1.2 crashing in Win 11 23H2

  • February 13, 2024
  • 2 replies
  • 389 views

Is there a known issue with 7.1.2 and the Win11 23H2 update?

I updated to 23H2 at the weekend, and now LR crashes regularly - mainly when selecting the Masking tool.

I've tried setting GPU to off - that slowed everything down, but didn't fix it.

Win11 23H2, 16GB RAM, NVIDIA GeForce GTX1650 - all drivers up to date...

 

This topic has been closed for replies.

2 replies

R
Robyn355093810br0
Participant
February 16, 2024

We are seeing the same thing. I have tried uninstalling and reinstalling twice and it still crashes. 

Steps:

Open Lightroom (Desktop installed through Creative Cloud)

Splash screen appears

Lightroom workspace opens

Splash screen disappears

Lightroom closes

 

Dell Precision 5820 X-Series

Windows 11 Pro 23H2 - This issues started before the 23H2 update was installed

32GB RAM

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
February 19, 2024

We’ve reviewed the email address you use with this forum and find no crash reports in our system.

 

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s? 

 

If no crash dialog appeared, then you need to troubleshoot via Microsoft's crash reporting and logging. 

Rikk Flohr: Adobe Photography Org
Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
February 13, 2024

We’ve reviewed the email address you use with this forum and find no crash reports in our system.

 

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s?

Rikk Flohr: Adobe Photography Org
M
Martin_999
Participant
February 16, 2024

Hi - think I was logged in to my daughter's account at the time...

 

This is the error message... couldn't tell you if it was Adobe or MS I'm afraid... 

 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="13.2.0.202308091502_65b8636" clientVersion="13.2.0.202308091502_65b8636" applicationName="Adobe Lightroom" applicationVersion="7.1.2" build="20231210-1901-9bac95f" source="Windows-Client" crashType="n/a">
<time year="2024" month="2" day="16" hour="21" minute="15" second="19" timeoffset="0" timezone="GMT Standard Time"/>
<user guid="db29d124-201b-4352-8480-e6c87bd0c743"/>
<system platform="Windows 11 Home" osversion="11.0" osbuild="22631" applicationlanguage="en-us" userlanguage="en-GB" oslanguage="en-US" ram="16111" machine="Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz" model="Intel64 Family 6 Model 158 Stepping 10" cpuCount="12" cpuType="8664" cpuFreq="2592 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Off Line" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce GTX 1650" description="NVIDIA GeForce GTX 1650" driverDate="20231102000000.000000-000" driverVersion="31.0.15.4609" videoModeDescription="" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_1F91&#38;SUBSYS_09051028&#38;REV_A1&#92;4&#38;359262C3&#38;0&#38;0008" installedDisplayDrivers="nvldumdx.dll"/>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics 630" description="Intel(R) UHD Graphics 630" driverDate="20220218000000.000000-000" driverVersion="30.0.101.1404" videoModeDescription="3840 x 2160 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_3E9B&#38;SUBSYS_09051028&#38;REV_00&#92;3&#38;11583659&#38;1&#38;10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFA83F3A352">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFA83F3A352" symbolname="VideoFoundation_initialize"/>
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<stackStatement index="17" address="0x00007FFA84420A95" symbolname="unknown"/>
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</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x000000008004B200"/>
<register name="RBX" value="0x0000000000000000"/>
<register name="RCX" value="0x0000000000000000"/>
<register name="RDX" value="0x0000008B468FF530"/>
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<register name="RIP" value="0x00007FFA83F3A352"/>
<register name="EFL" value="0x0000000000010202"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
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