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nadiag20481187
Participant
May 21, 2023
Question

LR (cloud version) won't start

  • May 21, 2023
  • 1 reply
  • 98 views

Lightroom (cloud version) won't start for some reason, it shuts down immediately. I last used it a month ago so I don't understand why it won't open up. I have been using LR frequently for years but not so much the past months. I updated it to 1 TB today, so it sucks that I can't use it. I can't find an email address or a phone number to a support center of some sort either. Has anyone else encountered this problem and solved it? I use Windows 10. 

Would appreciate some help, thank you 🙂 

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1 reply

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
May 22, 2023

Contacting Adobe Customer Care: https://helpx.adobe.com/contact/what-contact-options.html. Scroll to the bottom and click on the “Start Now” live chat link in the lower right of this page. Typing “Agent” into the chat text field will bypass the initial chat bot.

Try to reinstall LrD using this procedure:

Clean Lightroom Install Procedure

  1. Close Lightroom
  2. Restart the computer
  3. Use the Adobe Creative Cloud App to uninstall Lightroom
  4. Restart the computer
  5. Install Lightroom via the Creative Cloud App without launching any other programs.
  6. Restart the computer
  7. Launch Lightroom
  8. Wait 5 minutes

 

 

Rikk Flohr: Adobe Photography Org
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