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victoria.r.tre
victoria.r.tre
Participant
June 19, 2023
Question

Lr crash while using mask

  • June 19, 2023
  • 2 replies
  • 265 views

As soon as I go to the mask section of lightroom, it immidiately stops responding. It will stop working before I even select a tool and start a new mask. It will stop responding to the point of crashing. I saw that someone had a similar problem that was fixed by updating the drivers. I've now made sure everything was up to date and it still isn't working. 

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    2 replies

    Rikk Flohr-Retired
    Adobe Employee
    Rikk Flohr-Retired
    June 19, 2023

    We’ve reviewed the email address you use with this forum and find no crash reports in our system.

     

    Did you see a crash dialog?

    Do you use a different email address when filling out the crash report?

    Was the crash dialog Adobe’s? Microsoft’s?

    Rikk Flohr: Adobe Photography Org
    victoria.r.tre
    victoria.r.treAuthor
    Participant
    July 1, 2023

    It wasn't a proper crash, it just would stop responding everytime, until I had to force close. I didn't see any crash dialog unfortunately. 

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