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Participant
April 22, 2025
Question

LR Generative Fill Error

  • April 22, 2025
  • 3 replies
  • 224 views

LR is giving me an error message when trying to use generative remove tool.

"We've encountered an issue and can't complete your request at this time. Please try again later."

I've tried freeing up space on harddrive but no help...

3 replies

Anshul_Saini
Community Manager
Community Manager
April 24, 2025

Hi @ashleysteczphotography @lanaluvsyou, thanks for reporting this!

 

I just checked on my end and wasn’t able to reproduce the error — everything seems to be working normally here. To help our product team investigate further, could you please:

  • Share a screen recording showing the issue in action?

  • Let us know if you’ve tried using a different internet connection.

  • Confirm whether this happens with a specific file or at certain times of day?

Also, please share the system information from the Help menu > System Info by copying and pasting it into a text file, then upload it here.

This info will help us understand what might be going wrong and get the right folks involved. Thanks for your patience!

Best,

Anshul Saini

Participant
April 24, 2025

I've been having the same issue, it does not let me generate anything at all. The first few passes it was working but not generating what I wanted, then suddenly I can't generate anything at all. Im currently in Australia so wondering is it something to do with that?

jane-e
Community Expert
Community Expert
April 22, 2025

@ashleysteczphotography 

 

I've moved your post from Photoshop to the Lightroom forum

 

Jane