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cruejunkie
cruejunkie
Participating Frequently
August 4, 2020
Question

LR Mobile

  • August 4, 2020
  • 1 reply
  • 265 views

Ever since the last update I cannot edit my photos in LR mobile. All the photos are there but it is stuck on Loading Preview & also stuck on Downloading Camera Profiles. I have tried logging out & logging back in with no results. I have tried uninstalling the app 2 times & reinstalling...then it might work for a few hours or minutes but then goes right back to being stuck again. I have deleted all sync data on my macbook pro and that did not work either. Also on my macbook it is stuck on syncing & has been for days. Is there any way at all to fix this? Adobe has done it again with the terrible updates & NO CUSTOMER SERVICE.

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    1 reply

    I
    Community Manager
    Ignacio B.Community Manager
    Community Manager
    August 4, 2020

    Hi,

    please try out to logout and login again once you have verified that no import or other processing is running after tapping on the cloud icon.
    If you have already tried that, the images with issues, which camera were they shot with?

    Thanks,
    Ignacio

    cruejunkie
    cruejunkieAuthor
    Participating Frequently
    August 4, 2020

    My post said I already tried logging in and out. They were shot with a canon 5D Mark IV 

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