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musicfan145
Inspiring
Apr 20, 2025 12:33 PM UTC
Answered

LR mobile (iOS): Survey prompt won’t stop re-appearing

This survey prompt keeps appearing every time I open Lightroom mobile. I click dismiss, but when I come back to the app, it reappears. How do I permanently close it? 

    Jeremy Verinsky
    Jeremy VerinskyCorrect answer
    Community Manager
    Apr 21, 2025 5:32 PM UTC

    Our apologies - a setting was missed on the server that caused this. It is stopped now. You may need to quit/re-launch Lightroom Mobile 2x to clear it from your app if you are still seeing it today. Please let me know if you are still seeing it after quitting/re-launching 2x. 

    Jeremy Verinsky - Lightroom Mobile QE at Adobe
    View reply

    3 replies

    Jeremy Verinsky
    Community Manager
    Jeremy VerinskyCommunity ManagerCorrect answer
    Community Manager
    Apr 21, 2025 5:32 PM UTC

    Our apologies - a setting was missed on the server that caused this. It is stopped now. You may need to quit/re-launch Lightroom Mobile 2x to clear it from your app if you are still seeing it today. Please let me know if you are still seeing it after quitting/re-launching 2x. 

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    Jeremy Verinsky - Lightroom Mobile QE at Adobe
      musicfan145Author
      Inspiring
      Apr 23, 2025 9:42 PM UTC
      That fixed it, thanks!
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      magnetic_nature0525
      Participant
      Apr 21, 2025 4:34 AM UTC

      I am having the exact same issue on Android. I even completed the entire survey and I am still getting the popup everytime I navigate to a new area within the app. It is driving me insane.

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