LR Mobile missing thumbnails

Forum|Forum|1 year ago
January 21, 2025
2 replies
1043 views

I've got some albums where multiple images have missing thumbnails on LR Mobile. They're fine in LR desktop, but missing in mobile. As suggested elsewhere, I've reset the cache on mobile, but it had no effect. I see reports of this problem back to 2018 but no other suggestions or solutions. Is there still nothing Adobe can do? Possibly a menu itemto "Refresh thumbnails" or similar?

Note the problem is the same across iPhone and iPad - the same thumbnails are missing on both, while they appear fine on LR Desktop and LR web.

Correct answer Charlie.D

Hello @scot.hacker

Similar trouble may have been reported in the past, but there is currently no known reason for the issue you're seeing.

Does it help if you reinstall the LR Mobile app? If not, please let us know. We'll need to gather more info from you, since this isn't immediately reproducing on our own devices.

B

blakeyuckert

Participant

Did yours look like above? Deleting and reinstalling the iOS application did not work for me.

scot.hackerAuthor

Inspiring

I had intermittent missing thumbnails - like every third one or so. Mine weren't ALL missing like yours are. Sorry reinstallation didn't solve it for you!

C

Charlie.DCorrect answer

Inspiring

Hello @scot.hacker

Similar trouble may have been reported in the past, but there is currently no known reason for the issue you're seeing.

Does it help if you reinstall the LR Mobile app? If not, please let us know. We'll need to gather more info from you, since this isn't immediately reproducing on our own devices.

scot.hackerAuthor

Inspiring

Aha! Deleting and re-installing the mobile app did indeed fix the issue. Obviously that's a very blunt instrument for fixing a small glitch, and it would be good to have an automatic process that checks for and fixes broken thumbnails, or a menu item for this purpose. But thanks for the tip - I'll do the same on the ipad.

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