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D
DRF1000
Known Participant
November 30, 2021
Question

LR Mobile Not Syncing On All Platforms

  • November 30, 2021
  • 1 reply
  • 427 views

This seems a bit odd, has anyone else had this issue and found a fix? 

LR Classic syncs to the cloud version on my Android phone, but does not sync to the Windows PC versions.  In addition, on the Android version, there is a cloud icon on the top right and when I click on it, it shows the sync status.  On the PC Version, there is the same cloud, however it doesn't show the sync status, just the amount of clouds space I have used, which is currently about half.  

I have tried refreshing the browser, clearing cookies and logging out and back in. 

 

Thanks in advance for any suggestions. 

 

-Denise

This topic has been closed for replies.

1 reply

Timothy.Spear
Timothy.Spear
Inspiring
November 30, 2021

Start by logging into the web interface to see the status of the sync. If sync is incomplete or has issues, you will see a sync folder with pending or unknown issues. By far the easiest way to start finding what the problem is.

Also check your phone, if you are not on WiFi, make sure that you have enabled the cellular data under the preferences.

Lastly, a screenshot of the popup box when you click the cloud on Windows also helps.

 

Tim

D
DRF1000Author
Known Participant
November 30, 2021

Thanks for the reply.  Is there a web interface other than the cloud version of LR? 

There isn't a sync status on the Windows PC Version,  Click the cloud icon and this is all it shows.  

 

On the Android version, clicking the cloud icon shows the sync status.

 

Timothy.Spear
Timothy.Spear
Inspiring
December 1, 2021

ok. I believe what we have is poor word/marketing choices by Adobe complicating general poor marketing by IT to explain what is going on.

A few points:

  • Ok, that shot you show is from the web interface to Lightroom.

  • When using the browser, there is nothing to "sync" since it works off everhything that is already pushed to Adobe. Therefore when you click the cloud in the web browser it will not show a status.
  • If any device is still uploading images or has pending items to sync, you will see a special folder/album in the web interface which says something about sync. This is useful sometimes to find problem images, or see how much is still pending updates.

  • There is also a desktop app, which when working on images is much faster than using the browser. The desktop app when you click on the cloud will actually show the same information you see on your phone about numbers of images and status.

 

Tim

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