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Vaughn Hart
Participating Frequently
June 12, 2019
Question

LR Mobile on iphone didn't work/sync properly

  • June 12, 2019
  • 4 replies
  • 548 views

I couldn't sync my iphone to the cloud though it said it was.  Support chat told me to log out and then back in...I LOST EVERY PHOTO I TOOK in the app.

It did not sync to the cloud or the LRCC program on my pc.....Is there anyone who knows if these 300 plus images might be anywhere else???? 

PLEASE HELP

    This topic has been closed for replies.

    4 replies

    selondon
    Community Expert
    selondonCommunity Expert
    Community Expert
    June 15, 2019

    Hi intimbuktu​

    As Johan say, do not delete the app, as this will delete any images within the app that may not have synced.

    As per the link above, if you have iTunes on your computer (and use a wired connection so iTunes can see your phone) then you may be able to drill into the app to see any images that may be there, I haven’t tried it myself, but it’s often suggested by the support team.

    V
    Vaughn HartAuthor
    Participating Frequently
    June 17, 2019

    To everyone who has been so gracious of your time to try to help me.  I AM AN IDIOT!!!  Over the weekend I fooled around and discovered that in fact I did create a totally different login/password than my current adobe account.  When I entered it and created a new password I discovered all the missing photos magically appeared. 

    Now my issue is to figure out if there is a way other than moving each DNG image seperately to my camera roll so I can remove them from my phone. 

    I apologize for wasting your time.

    Theresa J
    Community Expert
    Theresa JCommunity Expert
    Community Expert
    June 18, 2019

    That is great news. Don’t feel like an idiot though. I have seen a number of people here on the forums with the same question because they made the same mistake. It’s easy to do.

    Your photos should have all uploaded to the cloud. That’s why I keep asking you to check lightroom.adobe.com to see if your images are there. If you find them there, you don’t have to remove them from your phone. They are now in the cloud, not on your device. Another thing you can do is check under the cloud icon in the Lightroom app on your phone. This screen capture is from my iPad, but it works the same on the phone. Tap on the cloud and see what it says. You can see in my screen capture that this image is in the cloud. A smart preview resides on the device for editing and viewing.

    Theresa J
    Community Expert
    Theresa JCommunity Expert
    Community Expert
    June 14, 2019

    Are you certain that you logged back into the same account? Have you ever logged into Lightroom on the web at lightroom.adobe.com to see which images may have actually synced? How do you know for sure that your phone never synced with the cloud?

    V
    Vaughn HartAuthor
    Participating Frequently
    June 14, 2019

    Hi, thanks Theresa for replying.  I only have one adobe account for everything.  Therefor I am sure its my account.I have looked online everywhere for the photos.  I have looked at itunes more than once and nothing is there, and I never installed the mobile lightroom on my desktop, and I tried to sync mobile devices from LR Classic and nothing is there.  I fear my only hope is they are hiding in some deep file on my iphone.

    Theresa J
    Community Expert
    Theresa JCommunity Expert
    Community Expert
    June 15, 2019

    ITunes is owned by Apple, not Adobe. It has nothing to do with the images in Lightroom. How do you know for sure your images haven’t synced? Where did you look? Have you logged into lightroom.adobe.com?

    What does it say when you tap on the cloud icon in Lightroom on your phone?

    selondon
    Community Expert
    selondonCommunity Expert
    Community Expert
    June 13, 2019

    Hi,

    This may be worth a try?

    https://helpx.adobe.com/mt/lightroom-classic/kb/recover-lightroom-mobile-photos-itunes-file-sharing.html

    V
    Vaughn HartAuthor
    Participating Frequently
    June 14, 2019

    Selondon, thanks for your help.  Unfortunately I never got any message.  My last shot I feel is to delete and reinstall the app hoping somehow this will open a hidden file and restore the photos.

    JohanElzenga
    Community Expert
    JohanElzengaCommunity Expert
    Community Expert
    June 14, 2019

    intimbuktu  wrote

    Selondon, thanks for your help.  Unfortunately I never got any message.  My last shot I feel is to delete and reinstall the app hoping somehow this will open a hidden file and restore the photos.

    No, that will definitely delete any photos that are not yet synced.

    -- Johan W. Elzenga
    JohanElzenga
    Community Expert
    JohanElzengaCommunity Expert
    Community Expert
    June 12, 2019

    Logging out and in should not make you lose unsynced photos. They should still be in Lightroom on the iPhone. Or did you uninstall, then reinstall? That will definitely make you lose them.

    -- Johan W. Elzenga
    V
    Vaughn HartAuthor
    Participating Frequently
    June 12, 2019

    i did not uninstall.......I only signed out and then back in......the photos do not appear anywhere I can find

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