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claudiac19086591
Participant
October 30, 2022
Question

LR Mobile Premium features don’t work on iPad

  • October 30, 2022
  • 2 replies
  • 122 views

I have a paid subscription to the Creative Cloud Photography Plan and use LR Mobile on iPhone and iPad. Premium features (e.g. masking) work fine on the iPhone but not the iPad. Account information in both cases acknowledges that I am a subscriber.. I am up to date on LR version on both devices. I use the same Adobe login and email for LR on both devices, so I am perplexed about the iPad. Elsewhere I have seen a suggestion to click a "+" on upper left portion of the screen to activate these features, but I don't see a + sign! I tried signing out, signing no back in, etc., but no luck, so I'm looking here for help. 

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    2 replies

    selondon
    Community Expert
    Community Expert
    October 31, 2022

    Have you tried deleting and re-installing the app? (Check that any images you may have imported into the iPad have synced first though)

    kglad
    Community Expert
    Community Expert
    October 30, 2022

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

     

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