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Participant
Dec 10, 2020 3:40 PM UTC
Question

LR mobile premium not working

Every time I open Lightroom Mobile it acts like I don't have premium enabled. It's in my subscriptions list and is actively renewing each month, but restore does not work. I'm literally handing Adobe money for nothing and I'm not getting any help whatsoever. 
move uninstalled/reinstalled, I've canceled and readied my subscription (which works until I close my app again), and I've attempted to purchase premium again multiple times but that errors saying I'm already a premium user. 

3 replies

greule
Inspiring
Dec 14, 2020 10:29 AM UTC

I've just send you a private message. - Guido/ Lr Mobile QE

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Participant
Aug 3, 2025 3:22 PM UTC

Can you help me too with this ? I'm having same issue !

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Srishti_Bali
Legend
Aug 4, 2025 12:16 PM UTC

Hi @SHELLBY_AGUAYO9157

 

Thanks for reaching out. Sorry to hear you're experiencing this. Could you please confirm the following so we can help troubleshoot further?

  • The OS and model of your device

  • What version of Lightroom Mobile are you using?

 

In the meantime, please try the steps listed here: https://adobe.ly/4m4ovKg

 

Let us know how it goes—we’re here to help!

 

 

Regards,

Srishti

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