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valeryjhc
Participant
January 26, 2021
Answered

Lr Mobile says “subscription expired” and it hasn’t

  • January 26, 2021
  • 2 replies
  • 1282 views

My app was working pretty good until it just started saying “subscription expired”. So I checked my subscription in apple store and it says my next billing date is February 19, in fact I see your charge on my bank account on January 19.

I went to Lr again and clicked on “restore purchases” and it says “there are not past purchases”.

I have the last version available (v.6.1.0 C2677A/7).

I have logged out and logged in so many times, I have reinstalled the app with tjhe same result, this is so very frustating.

I see that so many people have experienced the same issue and you request their Adobe id and do something, can anyone help me, please?

    This topic has been closed for replies.
    Correct answer Charlie.D

    Hi Valeria

    There may have been a communication problem between iTunes and our servers.  You should be OK now.  Please check the app again.

    2 replies

    B
    Baber328336389lvn
    Participant
    October 10, 2023

    Sir now i have subscribed lightroom premium but its not working . From playstore payment have done but in lightroom app expired is shown  .email is <removed for privacy>

     

    P
    Community Manager
    PeterB217095629Community Manager
    Community Manager
    October 10, 2023

    The email account associated with your Commuinty Forum login here has a subscription.  The email account you previously shared does not.  So, please make sure you login to Lr with the correct account.

    C
    Community Manager
    Charlie.DCommunity ManagerCorrect answer
    Community Manager
    January 26, 2021

    Hi Valeria

    There may have been a communication problem between iTunes and our servers.  You should be OK now.  Please check the app again.

      V
      valeryjhcAuthor
      Participant
      January 26, 2021

      Hi Charly;

       

      It's ok now! I really appreciate your help.

       

      Have a nice day!

      L
      Lavish_Flutter5C1F
      Participant
      January 28, 2021

      Yo tengo el mismo problema ya llevo dos dias y aun no logro tener las funciones premium a pesar de reiniciar varias veces el cel, restaurar compras y hacer todo lo que dicen que se haga, como puedo solucionar esto? Gracias

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