LR mobile won’t recognize account on iPhone

Question

I have an Adobe creative cloud account and it works fine on my iPad and my MacBook Air. I try to log in on my iPhone 12 Pro running the most updated iOS and it will not recognize that I already have a paid account. When I try to sync everything it's asking me to upgrade to a paid account. I've tried logging in/out, restarting my phone, deleting and reinstalling the app. I'm kind of at a loss of how to get it to load my account at this point. I'm on the go and trying to make some quick edits on my phone to photos in my account but can't get to them.

Charlie.D · Answer

Hello @Stephanie29420643bzgl

The account you used to post for help here has no subscription of any kind, not for Mac or iPad aside from your iPhone login troubles. Any Creative Cloud you have must exist under a different email address.

Please double-check the account email address you are successfully using for Lightroom Mac and iPad -- look in the application settings -- and use that same address when trying to sign in on iPhone.

If you need further help, please consider contacting Adobe Support directly. Visit https://helpx.adobe.com/contact.html, sign in, and then select the chat option.

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