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Robert5FB7
Participant
November 23, 2020
Question

Lr premium not working

  • November 23, 2020
  • 2 replies
  • 241 views

I have a paid subscription to lr on my iPad, now it prompts to subscribe, logging in and out did nothing. Please help.

This topic has been closed for replies.

2 replies

C
Community Manager
Charlie.DCommunity Manager
Community Manager
November 24, 2020

Hi Robert

 

I'm guessing you're seeing an error that says something about "Duplicate Purchase."  Knowing about any specific error messages is always useful to mention.  I will send you a private message with more info soon.

Akash Sharma
Akash Sharma
Legend
November 24, 2020

Hi there,

 

Sorry that Lightroom mobile subscription is not working as expected.

 

Since you're using an iOS device, would you mind restore the purchase as mentioned in this article? Link: https://helpx.adobe.com/in/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html

 

Thanks,

Akash

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