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grahamd85958
grahamd85958
Participant
June 17, 2020
Answered

LrC 9.3 crashing

  • June 17, 2020
  • 2 replies
  • 563 views

Hi

Just installed the latest version of LrC 9.3 and it crashes frequently (Windows blue screen).

This has occurred during the following procedures:-

Importing images; Using the Map function; Switching between Library and Develop.

It is too unstable to use at the moment.

Any help would be appreciated. Thanks in advance.

 

This topic has been closed for replies.
Correct answer Ian Lyons

Blue screen crash normally suggests a hardware or driver related issue. With Lightroom Classic that's often due to GPU or graphic card drivers. Try disabling the GPU in the Preferences > Performance panel. You should also have a look at:

 

https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html#Troubleshoot

 

 

2 replies

Ian Lyons
Community Expert
Ian LyonsCommunity ExpertCorrect answer
Community Expert
June 17, 2020

Blue screen crash normally suggests a hardware or driver related issue. With Lightroom Classic that's often due to GPU or graphic card drivers. Try disabling the GPU in the Preferences > Performance panel. You should also have a look at:

 

https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html#Troubleshoot

 

 

    grahamd85958
    grahamd85958Author
    Participant
    June 17, 2020
    Have disabled GPU as suggested, the problem appears to be solved.
    Many thanks.
    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    June 17, 2020

    I've moved this from the poorly named Community Help forum (which is the forum for issues using the forums) to the Lightroom forum so that proper help can be offered.

    grahamd85958
    grahamd85958Author
    Participant
    June 17, 2020

    Many thanks.

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