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Known Participant
May 13, 2024
Answered

LrWeb thinks photos are 3D?

  • May 13, 2024
  • 1 reply
  • 768 views

I have never used LrWeb, but for some reason I ended up there while tracking down a syncing problem. For some reason about half of my galleries/albums are being showed as 3D when they are NOT 3D! It originally appeared to be just one album, but today about half of my albums have this problem. How do I fix this? This happens in Chrome AND Firefox browsers.

I also now have 2 albums showing as shared (but no people they are currently shared with.) I have NEVER tried to share an album, but can find no option to reverse this. 

 

I have no intention of use LrWeb at this point, but the last thing I need is for this problem  to somehow contaminate the rest of my synced photos. I use LR classic on windows desktop.

 

 

This topic has been closed for replies.
Correct answer Rikk Flohr_Photography

Thanks, I will forward to the team. 


Reviewing your file: 

The PSD appears to have <GPano:ProjectionType>equirectangular</GPano:ProjectionType> in the XMP.  We show that the file is a 360 pano because it's tagged with that GPano Tag This tag is probably being added at some point in your workflow by another application.

It is expected that any file with that tag should be shown in the 3D UI.  

Please review your workflow and see if you can determine when that tag makes it into your image. 

 

1 reply

Rikk Flohr_Photography
Community Manager
May 14, 2024

I've requested the Lightroom Web team review this. They've responded that they would like a sample of one of the files showing incorrectly as 3D so they can review its metadata. Can you provide us with an original file for review? 

Rikk Flohr: Adobe Photography Org
Sandy694Author
Known Participant
May 14, 2024

Thanks. You mean an original psd file that got uploaded as a (I assume) smart image? Should I upload it here or? Or do they want the portfolio address?

BTW. There was a thread in lightroomqueen where this happened to someone else. https://www.lightroomqueen.com/community/threads/lightroom-web-online-shows-images-in-3d-viewer.48878/

 

Rikk Flohr_Photography
Community Manager
May 14, 2024

I need the original file as it was uploaded to Lightroom Web. It is probably too large to post here, so you will need to post it to a service (Dropbox or similar) and then share a link. 

Rikk Flohr: Adobe Photography Org