Participant

Question

Mask won’t upload

Forum|Forum|3 years ago
January 7, 2023
7 replies
12795 views

Whenever I use masks in Lightroom classic on my computer, it creates issues when uploading to the cloud and specifically when I try to access the photos in Lightroom mobile to download them. When I go to the photos in Lightroom mobile that have been edited with masks on Lightroom classic on the desktop, I am given the error message "this photo is missing settings from "alexshp" (my laptop) on [whatever date it was edited] that need to be downloaded before it can be edited. If you would like to edit the image immediately you can reset the settings". I don't understand how to fix this and also have no issues with creating masks on the mobile version and having those uploaded to the cloud. Please help

S

Saajan Singh303870286myd

Participant

I am having the same issue. I reported this to adobe last year and they said it would be escalated. One year on and the problem has not been fixed by adobe. Reflects very poorly

D

defaultkekbwazob9at

Participant

I'm having the same issue. I'm on the latest LR classic version and IOS version. I have AI masks on the photos I'm syncing and some synch and some don't. I deleted the collection to trigger the synch again and the problem persists. Then I updated the edit to one of the photos in LR CC again (tweaked exposure) and nothing changed. Mobile still not showing my full edit.

robertl39024662

Participant

I've been having this problem for some time now and it seems to be a problem with AI masks not syncing across the two Lightroom products. The only solution I've found is to delete all the masks in both versions and start again. Frustrating and not satisfactory.

Chris Saul

Known Participant

Not satisfactory at all. Adobe?

K

Katrinochka

Known Participant

Hi, using LR Classic to Mobile workflow, I have started getting "this photo is missing settings from ... that need to be downloaded before it can be edited.

I think it started after I tried the new AI masked picture profiles that enhance portraits, etc automatically by creating local edit masks.

Obviously the masked edits are not transferring from LR classic to mobile but why is it saying "settings need to be downloaded?" I've waited for days and they are not downloaded, so its a bug. Either say "feature not supported" or make it work, ADOBE! We are paying monthly for that!

Sameer K

Community Manager

Hey @Katrinochka. I'll need more info to help you figure this out. What version of Lightroom, Lightroom Classic, iOS on the iPhone & macOS are you working on? Does this happen specifically with images that have masks?

Log on to Lightroom Web (https://lightroom.adobe.com) to check current Sync issues on the left part of the screen.

If there are any sync issues, click on them to know more, find the original for those images, and back them up safely before you empty the Sync issues from Lightroom Web. As long as there are sync issues on the Web, you can encounter trouble in syncing images & edits.

Let me know how it goes,

Thanks!
Sameer K

K

Katrinochka

Known Participant

I am using all latest versions updated as of the time of writing, LR classic on Mac os Ventura, LR mobile on iphone 13 pro max current IOS

are you saying that syncing of AI creative presets like portrait with auto masking of face skin, eye sclera, etc should work fine and its just some glitch with my particular catalogue?

Rikk Flohr_Photography

Community Manager

Greetings, @AlexCulbreth

If you are still experiencing this issue, we would like you to go to the Lightroom Classsic Application and select the file in question. Perform a tiny edit (exposure +.01) and then move to the next image and then back again. Allow the sync window to clear inprogress syncs. Then check to see if the image is working on the remote device.

If not, then we want to collect an LrC diagnostic log.
For LrClassic:

Go to Preferences

Lightroom Sync tab

Hold down [Alt/Opt]

Click [Generate Diagnostic Log]

Rikk Flohr: Adobe Photography Org

nicklat14

Participant

Hey Rick, this might help. Myself and many others I've seen on a separate thread have noticed that if any of the Ai masking (background removal etc) is used in LRC, it will cause this error in LR. Any of the photos with that error have those masks. The workaround with the +.01 etc does no work for those said photos. How do you think we can resolve this? It's a huge workflow issue.

R

Ray27740156cb0b

Participating Frequently

Hi nicklat14,

Thank you so much for this. I was pulling my hair out re this. I tested it and yes any AI masking e.g. People Select, Sky or background selection done since LRC 13.0 won't display properly in Lightroom. Any photos I have edited in LRC without any AI masking do display once synced in Lightroom. Seems Lightroom 7.3 cant handle the AI.

jackn93971389

Participating Frequently

Hello.

I've had an issue with an image i was working on which when attempting to export all of a sudden came up with an error which says "settings could not be loaded, the settings of this photo are too large for this device" and the only option on the screen was to reset image.

There was no issue while i was working on it but all of a sudden it's too large?

I've spent hours working on this is there anyway to get past this? I can see my edited work on the screen i just can't export it or access any of the layers.

Thanks

It says "settings could not be loaded, the settings of this photo are too large for this device

C

Charlie.D

Community Manager

Hello @jackn93971389

Are you running at least Lightroom iOS version 8.0? There was a fix in that app version that resolved most occurences of the issue. Seeing this issue now is an uncommon problem. Let me ask some questions to help us understand better what's happening so we can resolve this with you.

- What specific device model and iOS version are you using?

- Is your device low on free space (under 1 GB)?

- It seems you may also use Lightroom on Mac or PC... If you uploaded the affected image from the desktop app, is upload actually complete when you check the cloud icon for status? Is any error shown?

- Is the LR desktop app able to export the image?

- If the LR desktop app shows sync is complete but also cannot export the image, does it help to make just one more very minor edit to the image (in LR iOS, and also try LR Desktop)? I wonder if syncing a new edit to the server might unblock this somehow.

- If you sign into your same account using our browser-based web app at lightroom.adobe.com, do you see any folder called Sync Issues? If so, is the affected image mentioned? Can the LR web app export the image?

Thanks for checking/trying these things. I'm hoping some info from the items above will help us solve your problem and learn how to avoid similar trouble in the future.

--Charlie

jackn93971389

Participating Frequently

Hello,

Yes the version of lightroom is 8.2.1.

I am using an Ipad Pro 12.9 inch, 4th generation. The version of IOS is 16.3.1

The device isn't low on space with about 800GB free.

I don't use a desktop version of Lightroom but i have with the help of a friend used their computer to download lightroom and synch my library. It has only successfully synched half of my library and many photos on both the desktop and also now on my ipad are showing errors against my masks, see attached photo.

I am having to go through all of the images to re-update the masks.

The photo that we are talking about that i have lost did synch to the desktop but only as the original unedited version.

You mention to make a small edit to tye IOS version, but the problem is i cannot access the image at all to make edits, i can't access the editing functions it only has the option to 'reset'. I see the edited file on the screen but cannot access it. If i click reset and then try to revert to a previous version then lightroom just crashes and closes itself.

I can't see any sync issues folder on the web app.

Thank you

Sent from Outlook for Android<>

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George27840762ss1u

Participant

I have a photo I edited in LrC on my iMac. The photo has synced to my iPad and iPhone, but the Edits did not sync. The message I have is "Waiting for Settings. This photo is missing settings from (my) iMac. How can I get the Edits/Settings to sync?

Sameer K

Community Manager

Welcome to the Lightroom Classic community. I'll help you figure this out.

What version of Lightroom Classic & the operating system are you working on?

Apply a flag or rating to some of the images syncing in Lightroom classic & let Lightroom sit idle for 30-40 minutes to finish syncing. Log on to Lightroom Web (https://lightroom.adobe.com) & check for any sync issues on the web. Before making any changes to sync issues, do locate & back up these images away from Lightroom. Lightroom sync might not function as expected as there are sync issues.

Thanks!
Sameer K

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