Masking issues

I was prompted to upgrade my plan because storage was full. Since I did this the masking tool has been unable to detect people and after trying isn't able to use any editing tools.  I've uninstalled, reinstalled, changed plans, etc.  PLEASE HELP!

[Moved from ‘Bugs’ to ‘Discussions’ by moderator, according to forum rules. A ‘bug’ is not just another word for any problem with software!]