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Alan27852359jmdj
Known Participant
May 3, 2024
Answered

Message: Lightroom is not responding

  • May 3, 2024
  • 1 reply
  • 749 views

Hi. Help needed please. I use a Samsung Galaxy Tab 6 to edit. Apart from the app being slow and 'clunky', I constantly keep getting a message 'Lightroom is not responding', the screen then freezes and I have to close the whole thing down, unless I hit the 'wait' option then it let's me carry on for a few seconds then comes up again! LR version is v9.2.2. and the software is up to date on my tablet with 5.2gb of storage available. I regularly clear the app cache which is of little or no help and I have unjnstalled powered off and re-installed more times that I care to remember. The editing process is taking so long it's becoming unworkable. Over to you people of Adobe.

    This topic has been closed for replies.
    Correct answer Sameer K

    Hey, @Alan27852359jmdj. Welcome to the Lightroom Community. I'll help you figure this out. What variant of the device are you working on? Do you work with RAW or JPEG images? 

     

    Try keeping the device in Flight Mode & without internet when you launch Lightroom.

     

    Log on to Lightroom Web (https://adobe.ly/3TKo7Fl) and check for all the images synced and uploaded to the cloud. Once everything is backed up to the cloud, uninstall Lightroom, install it again from the Samsung Store, and check how it goes.

     

    Thanks!
    Sameer K

    1 reply

    Sameer K
    Community Manager
    Sameer KCommunity ManagerCorrect answer
    Community Manager
    May 16, 2024

    Hey, @Alan27852359jmdj. Welcome to the Lightroom Community. I'll help you figure this out. What variant of the device are you working on? Do you work with RAW or JPEG images? 

     

    Try keeping the device in Flight Mode & without internet when you launch Lightroom.

     

    Log on to Lightroom Web (https://adobe.ly/3TKo7Fl) and check for all the images synced and uploaded to the cloud. Once everything is backed up to the cloud, uninstall Lightroom, install it again from the Samsung Store, and check how it goes.

     

    Thanks!
    Sameer K

      A
      Alan27852359jmdjAuthor
      Known Participant
      May 20, 2024
      Hi Sameer.
       
      Apologies for the late reply.
       
      Thanks for your advice. The tablet is a Galaxy Tab 8 5G. I work in Canon cRaw but when I upload the images via the Canon Connect app it converts them to jpeg. This has never been an issue before until there was a Lightoom update - unfortunately, I can't remember to which version - maybe two years ago and that's when the problem started.
       
      I will do as you suggested and get back to you with the results.
       
      Regards.
       
      Alan.
       
      Edit: I have done what you suggested but if I turn into flight mode itt will not let me edit anything, pop up says make sure I am connected to the Internet??
      A
      Alan27852359jmdjAuthor
      Known Participant
      May 20, 2024
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