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goughy
Inspiring
June 22, 2025
Answered

Metadata syncing problem

  • June 22, 2025
  • 1 reply
  • 545 views

I am having a serious problem with Lightroom which started about a week ago.

I am running Lightroom 8.4.

I have about 20,670 photos in the cloud using 143.2 GB of my 1TB allocation.

My 2022 Mac Studio has an Apple M1 Max chip, 32 GB of memory running Sequoia 15.5.

A Speedtest of my Internet connection is currently showing about 900 Mbps down and 870 Mbps up.

 

My desktop Lightroom has been showing “Syncing items” for about a week now. It started after I tried to reset the star ratings and flags on all my images.

Response is very slow, especially when closing Lightroom and loading grid view.

 

No photos show any metadata when I select the Info icon and all show “Syncing Metadata…” However closing Lightroom and reopening on the same image will show metadata for that image.

 

Similarly, some photos show greyed out sliders for editing but this is not consistent. Closing Lightroom and reopening on the same image will show active sliders. These last two issues might be a result of the slow response.

 

I do not have these issues when I use Lightroom 10.4.0 on my iPhone.

 

I suspect that the metadata syncing has somehow got stuck in a loop or is very, very slow.

 

How can I resolve this issue?

Correct answer goughy

Had a problem generating the Sync status file. I've shared a link to a diagnostic zip file.


I have now reset the local cache file "Lightroom Library.lrlibrary" and after the initail re-downloading the problem seems to have gone away. There might still be some issues I haven't found yet but at the moment it's responsive and working as expected.

Thanks for your help.

1 reply

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
June 23, 2025

Please restart your computer and then launch Lightroom Desktop.

If the metadata fails to resolve within an our, please generate a diagnostic log.

 

For LrDesktop

  • Go to Preferences
  • Account Section
  • Hold down the [Opt/Alt] key to make the [Diagnostic Log] button appear.

 

Rikk Flohr: Adobe Photography Org
G
goughyAuthor
Inspiring
June 23, 2025

Thank you, Rikk.

A clean install and restart dd not help.

I have generated a diagnostic log.

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
June 23, 2025

Please upload the diagnostic log to a file sharing site, (Dropbox or similar) and share the link with me. 

 

Thank you!

Rikk Flohr: Adobe Photography Org
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