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Thaise Burity
Participant
March 26, 2026
質問

Meus efeitos de retoque não estão funcionando. Pago o premium e faz 1 mês que não funciona!

  • March 26, 2026
  • 返信数 2.
  • 22 ビュー

Pago o premium pra usar todos os recursos do app, mas de um mês pra cá não estão funcionando! Exemplo: o retoque no rosto! Não funciona. A mensagem que aparece é que não tem área pra retocar. 

    返信数 2

    Sameer K
    Community Manager
    Community Manager
    March 30, 2026

    Hey, ​@Thaise Burity. Welcome to the Lightroom community. I reviewed your account for the community and found an active subscription for Lightroom mobile. I’ve moved your post from Lightroom Classic to Lightroom Ecosystem. 

     

    If you have a desktop machine, check if the features work as expected on Lightroom Web (https://lightroom.adobe.com), on Lightroom Web, make sure your images and existing edits are synced up to the cloud. 

     

    In Lightroom mobile, make sure you’re signed in with the same account used for the Community (here). If you’re not signed in with the same account, please back up your existing images by exporting as DNG and importing them back once you’re logged in to Lightroom again with the right account. 

     

    Thanks!
    Sameer K

    johnrellis
    Legend
    March 26, 2026

    Please do the LR menu command Help > System Info and copy/paste the entire contents here so we can see exactly which versions of hardware and software LR thinks you're running and important LR options that are set.