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melanymalin
Participant
Mar 19, 2025 5:52 AM UTC
Answered

Mi Cuenta se reinició y formateó todo. Tuve que empezar desde 0. Quiero recuperar mi información

Hola, desde hace 4/5 años tenía una cuenta de Lightroom mobile. Hace unas semanas, ingresé para editar una fotografía pero me apareció un mensaje de cuenta caducada. Intenté comunicarme con soporte ya que la app se formateó no tengo ninguna foto, ni álbumes. Y al ingresar a mi Creative Cloud tampoco tengo la información. Quiero recuperar todas mis fotografías almacenadas en Lightroom, tenía contenido desde hace muchos años. Ahora, "renové el plan" pero cancelé el que tenía anteriormente porque no lo reconocía la app. Pero ahora, en esa cuenta no tengo nada de contenido. Me urge en ponerme en contacto con alguien para que me apoye. 

Charlie.DCorrect answer
Adobe Employee
Mar 19, 2025 4:29 PM UTC

Hello @melanymalin 

 

I am not in Adobe Support, I work on the Lightroom iOS team, but still I can see that you have two accounts.  Your older account has a different email address and was subscribed to the Lightroom Plan with 1 TB, and still has 40 GB of data.  I will send you a private message to remind you of the right email to sign into that account.

 

Because your new account is subscribed via iOS AppStore and not directly from www.adobe.com, I doubt Adobe Support can simply move your new plan to original account.  If not, you should consider cancelling your new Lightroom Mobile plan with 40 GB cloud storage, and sign back into your original account and re-subscribe that account again.  Still, you might want to contact Adobe Support to see what they can do.  Please contact Adobe Support at https://helpx.adobe.com/contact.html?rghtup=autoOpen
...and in the chat field (lower right), type AGENT

I will send you a separate, direct message to share your original account details more privately.

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1 reply

Adobe Employee
Charlie.DCorrect answer
Adobe Employee
Mar 19, 2025 4:29 PM UTC

Hello @melanymalin 

 

I am not in Adobe Support, I work on the Lightroom iOS team, but still I can see that you have two accounts.  Your older account has a different email address and was subscribed to the Lightroom Plan with 1 TB, and still has 40 GB of data.  I will send you a private message to remind you of the right email to sign into that account.

 

Because your new account is subscribed via iOS AppStore and not directly from www.adobe.com, I doubt Adobe Support can simply move your new plan to original account.  If not, you should consider cancelling your new Lightroom Mobile plan with 40 GB cloud storage, and sign back into your original account and re-subscribe that account again.  Still, you might want to contact Adobe Support to see what they can do.  Please contact Adobe Support at https://helpx.adobe.com/contact.html?rghtup=autoOpen
...and in the chat field (lower right), type AGENT

I will send you a separate, direct message to share your original account details more privately.

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