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Participant
November 3, 2024
Question

Missing album (ns) after chamging laptop

  • November 3, 2024
  • 1 reply
  • 76 views

Hello all,

 

My previous laptop was stolen and I downloaded LR to a provisory one. I've just noticed that there is at lest one album missing ("Hoje").
Also, tehre are two different counts of pictures - c. 13k in one, c. 10k in the other.

Finally. how do I deactivate LR from the stolen laptop?

Thanks in advance,

 

Luis

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1 reply

Sameer K
Community Manager
Community Manager
November 19, 2024

Hi, @Luis26381749d1k4. Welcome to Lightroom. I'll assist you.

 

You can log in to Lightroom Web (https://adobe.ly/3uv2zCA) to check syncing to the cloud. What has synced will be available on the new machine. 

 

Follow these steps to deactivate active machines in your account: https://adobe.ly/48Z0Mp3;

 

Let me know how it goes. Thanks! 

Sameer K

(Use '@mention' to tag me when you reply)