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Adam_Bolton5700
Participant
Sep 1, 2025 2:25 PM UTC
Answered

Missing cloud images (all of them)

My cloud images suddenly vanished, and I can't find them anywhere. Logging in and out does nothing, nor does deleting cache

MassC
MassCCorrect answer
Legend
Oct 13, 2025 8:45 PM UTC

Hey! @Adam_Bolton5700, 

It looks like you were able to contact our support team for assistance in resolving this issue. If you have any questions feel free to let us know. 🙂 


^CM

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4 replies

Community Manager
AlekeCommunity Manager
Community Manager
Sep 1, 2025 5:50 PM UTC

Hi @Adam_Bolton5700, welcome to the community!

Could you share a bit more about what’s going on? What version of Lightroom are you using? Did anything change recently, like an update or uninstall, before your pictures went missing?

Also, when you get a chance, try logging in to Lightroom Web to see if your images show up there.

Thanks,
Alek

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Adam_Bolton5700Author
Participant
Sep 1, 2025 6:04 PM UTC

Version 10.5.2 @Aleke I had the app open, didn't use it for a short while and when I looked again everything had gone. I have looked at the web version and still no images

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Community Manager
AlekeCommunity Manager
Community Manager
Sep 1, 2025 6:23 PM UTC

Hi @Adam_Bolton5700,

It looks like you were using Lightroom Mobile, is that right? When you get a moment, could you double-check that you're signed in to the correct account? Also, were you using the free version or do you have a paid subscription?

 

If you were using the free version, just a heads-up: edits and photos are stored locally on your device. That means if the app was uninstalled or if you’ve signed out multiple times, your work might not be recoverable since the free version doesn’t sync to the cloud.

 

If you had a paid subscription, there’s still a good chance your photos are safe in the cloud. I recommend checking out this guide for steps on how to recover missing photos and presets:

https://adobe.ly/41xIxVr

 

Let me know how it goes or if you need help with anything else!

Thanks,
Alek

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*(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*
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