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Courtenay24054546xbke
Participant
April 17, 2022
Question

Missing files after update

  • April 17, 2022
  • 2 replies
  • 199 views

I've been using Lightroom mobile for years and have a subscription. I did the update April 12th and now my 18,000 photos and all my presets are gone. My Lightroom is now linked to my Apple ID and I can't seem to fix that. How do I get my photos and edits back? I disabled Apple ID from Lightroom...but it still logs me in as a new user. Help!

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2 replies

Victoria Bampton LR Queen
Community Expert
Victoria Bampton LR QueenCommunity Expert
Community Expert
April 18, 2022

@selondon's suggestion of checking the web interface is great. 

 

You could also try going to the cog icon and tap on your account at the top of the list, then Sign out and try signing back in with your normal Adobe ID.

Victoria - The Lightroom Queen
selondon
Community Expert
selondonCommunity Expert
Community Expert
April 18, 2022

Do you have another set of account details that you used previous to the Apple ID account?

 

How did Lightroom become linked to the Apple ID, could this have happened if you have had to sign in to the app again?

 

As you have a subscription you try logging in at http://lightroom.adobe.com/ to check your photos are still present, although ensure you use the original log in details if you have them.

 

 

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