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adaptable_Mountain5D0D
Participant
November 13, 2020
Question

Missing Photos After 7/27/20

  • November 13, 2020
  • 1 reply
  • 265 views
I re-uploaded Adobe Lightroom a few days ago to my iPhone. Every picture I had on the app after 7/27/19 no longer exists. I have an account and I didn’t delete those photos. My free trial period is ending. Is it a glitch or did Adobe purposefully get rid of those photos until I buy one of their plans?
 
I tried contacting Adobe itself but they redirected me here. 🙄
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1 reply

A
adaptable_Mountain5D0DAuthor
Participant
November 13, 2020

Correction: Missing photos after 7/27/19

greule
Community Manager
greuleCommunity Manager
Community Manager
November 27, 2020

Did I get it right that you have re-installed the Lr app? If so, just checking for the adobe-id which you are using for this forum...and it looks like that your Lr-trial expired in July and therefore nothing has been uploaded to the server-side and backed-up there. And when you now re-install the app, Lr can only download the data which is backed-up on the server-side.

Do you have an recent iOS back-up from where you could restore?

Hope this helps. Guido/ Lr Mobile QE

 

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