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Participant
December 24, 2022
Question

Mistake with reading billing address (Buying Premium)

  • December 24, 2022
  • 1 reply
  • 116 views
  • Hallo! My name is Vladyslav Prydatko. I'm Ukrainian, currently I'm living in Germany. 
I use Adobe Lightroom and now I have problem with buying Premium Account in Adobe Lightroom mobil.
Problem is because App see my old datas connected to Russia (I lived there as a tourist some years ago).
For Russia Adobe closed access as I know.
But I have Ukrainian citizenship, and currently live in Germany.
Please help me to get access for making payment for App Adobe Lightroom mobile (Premium).
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1 reply

peter-b8062983
Adobe Employee
Adobe Employee
December 27, 2022

Your issue can best be resolved by contacting Adobe Customer Care at https://helpx.adobe.com/contact.html. Click on the live chat link in the lower right of this page. Typing “Agent” into the chat text field will bypass the initial chat bot.

 

-Peter