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OJSG
Participant
Feb 28, 2024 3:38 AM UTC
Question

Mobile Crash for one type of image

I got a new Samsung s24 ultra and have been taking pictures using the various lenses. I noticed super telephoto pictures I take crash if I open them in lightroom mobile and crop in too far. It causes the image to close and sometimes the app to stop responding. Everything else seems to edit fine, but cropping causes a crash. I un-installed and reinstalled but it continues to happen. Is this a bug in the app itself or is it one of my settings that is interfering or something else entirely?

    8 replies

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    Mar 13, 2024 6:32 PM UTC

    Hey, @OJSG. Welcome to the Lightroom Community. I'll need more info to help you figure this out.

    Before anything else, please ensure you have the latest version of Lightroom mobile (v9.2.1) installed on your device. 

     

    If that does not help, share a sample image with me here or through a direct message from my profile. 

    Please record your workflow & share a video of this behavior. 

     

    Let me know how it goes. Thanks! 
    Sameer K

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    Generous_view0D45
    Known Participant
    Jan 14, 2025 4:02 AM UTC

    I can reproduce this issue by simply taking any high resolution raw (mine are 60 MP), cropping into an extremely small area (if you don't get a crash, you didn't crop enough), saving the crop, then attempting to uncrop any amount.

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