Skip to main content
Participant
June 22, 2021
Question

Mobile Lightroom with a new phone

  • June 22, 2021
  • 2 replies
  • 219 views

I just got a new phone and tried to log into Lightroom mobile and tried every email I have and every log in option and I can't retrieve what was in my mobile app previously. 

This topic has been closed for replies.

2 replies

Adobe Employee
June 23, 2021

Hi @defaultc05s6g52nul9 

Are you a paid user?  If so, Lightroom Mobile should have synced images on your old device to Lightroom cloud storage, and thes should appear on your new device.

 

If you are using the free version of Lightroom Mobile, images are kept only on the device and do not sync to cloud storage , and so the images will not appear on other devices even when you sign into the same account.  In this scenario, the easiest way to restore your images is to make a backup of your old phone, and restore that backup onto your new device.

 

Another option: on your old device, in Lightroom check the in-app purchase screen to see if a 7-day Free Trial is offered.  If so, perhaps you can use the free trial period to sync your images with edits to Lightroom's cloud storage, and signing in on your new device you should see all the same files appear in the same account.  Just be sure to cancel before the free 7-day trial ends if you don't want to keep cloud sync/backup going.

dj_paige
Legend
June 22, 2021

Generally, we cannot help you with log-in issues, we are not Adobe, we are just other Lightroom Classic users. You probably need to contact Adobe directly.