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I
Internetfotograf
Participant
November 21, 2020
Answered

Mobile testversion but full abo?

  • November 21, 2020
  • 2 replies
  • 445 views

Hi. i purchased the full version of the creative cloud over prepaid (to 21. Oktober 2021 . Every app works fine for me. 
But Lightroom mobile it says i have a testversion ( 23 Days left) every app is licensed and 0 Problems. Other mobile Apps 0 Problems. Only Lightroom says testversion. 

 

Did anybody have the same Problem? I dont want that my Pictures and preset got deleted after that time. 

 

Greetins. René

 

{Moved from Lightroom Cloud to Lightroom Mobile & Apple TV Forum by Moderator}

This topic has been closed for replies.
Correct answer Charlie.D

Hello Internetfotograf

Your specific educational subscription to CC All Apps does not include access to Lightroom.  Please read this article: 

https://helpx.adobe.com/ie/lightroom-classic/kb/lightroom-mobile-available-education-memberships.htm...

Check with your institution's IT/administration to understand what products and services are available to you through their licensing agreement.  If you need access to Lightroom, please seek a separate Lightroom subscription (available through many platform App Stores or directly from adobe.com), or seek an educational plan from your provider that includes Lightroom.

2 replies

C
Adobe Employee
Charlie.DCorrect answer
Adobe Employee
November 23, 2020

Hello Internetfotograf

Your specific educational subscription to CC All Apps does not include access to Lightroom.  Please read this article: 

https://helpx.adobe.com/ie/lightroom-classic/kb/lightroom-mobile-available-education-memberships.htm...

Check with your institution's IT/administration to understand what products and services are available to you through their licensing agreement.  If you need access to Lightroom, please seek a separate Lightroom subscription (available through many platform App Stores or directly from adobe.com), or seek an educational plan from your provider that includes Lightroom.

selondon
Community Expert
selondonCommunity Expert
Community Expert
November 22, 2020

Under the name of your account, try to select Restore Purchase, or whatever the translation is.

I
InternetfotografAuthor
Participant
November 22, 2020

There is no Option for me. Only logout. 

after some research i find out that i everywhere on testversion. On web, mobile and Pc. 
before i got the full creative cloud, i have an abo from the photo version. ( just Photoshop and lightroom.) I cancelled the plan, and before it ends, i registred the license key. I think that is the Problem. The Photo-abo ends, after the begin of my full-CC Abo. 

On The creative cloud app i have the 100GB 

 

I try to go over Support,

hope they can help me. 

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