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Hadley30457712igik
Participant
June 12, 2023
Question

mobile to macbook

  • June 12, 2023
  • 1 reply
  • 126 views

I purchased the photography plan through apple back in November on my ipad. Now that I have upgraded to a macbook my Lightroom app says it's up to date, but when I select "restore your purchase" it says "restore is not available without a purchase" I am logged into my creative cloud and everything, hope someone can help!

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    1 reply

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    June 12, 2023

    Hey, @Hadley30457712igik. Welcome to the Lightroom Community. I've reviewed the account you're signed in with to the community & found that you have Lightroom mobile subscription from Apple Store.

     

    Lightroom mobile subscription won't work on a desktop. The Why? & What Now? are explained here in detail: https://community.adobe.com/t5/lightroom-ecosystem-cloud-based-discussions/p-subscriptions-from-mobile-app-stores-don-t-work-with-desktop-software/td-p/13120229

     

    For help getting the correct subscription for your needs, please contact Adobe Customer Care.

    Thanks!

    Sameer K.

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