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Participant
May 25, 2024 9:25 PM UTC
Question

Monthly subscription problem

I have monthly subscription. But I can't use it now. It's again asking for purchasing premium 

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3 replies

Victoria Bampton LR Queen
Community Expert
Community Expert
May 26, 2024 11:16 AM UTC

If you're using the same Adobe ID, please talk to customer services. We can't access your account details to check what's going on.

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Victoria - The Lightroom Queen
Participant
May 26, 2024 8:26 PM UTC

I guess I used different email for Adobe lightroom mobile sign in and Adobe ID sign in. Now, how can I change the problem?
And how can I directly contact to customer support for solving the problem?

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Victoria Bampton LR Queen
Community Expert
Community Expert
May 28, 2024 1:46 PM UTC

There's a little chat icon in the bottom right corner of this page: https://helpx.adobe.com/support.html

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Victoria - The Lightroom Queen