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A
Anonymous
February 5, 2025
Question

More than 100K photos stuck in "Sync Issues" folder

  • February 5, 2025
  • 2 replies
  • 146 views

I tried ot upload a big photo library via older computer to Lightroom CC and the entire process failed. Now I am stuck with more than 100K photos in "Sync Issues" folder on the web browser version of Lightroom. There appears no way to simply press "delete all" and deleting these photos on the slow and clunky web version is taking forever because the web browser version keep crashing every time I try to delete larger number of these photos. How can I clear out all these failed sync photos? My new faster computer is not pushing any photos to the cloud and is not able to sync - I think it is because of the large number of failed syncs from that other batch. 

2 replies

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
February 7, 2025

@4111546  It is possible for us to delete these photos behind the scenes if you request it. Would you interested in having the team clean up those items so you can get a fresh start on your catalog? If so, please confirm and provide (via Direct Message) your AdobeID for your account. 

Rikk Flohr: Adobe Photography Org
A
Anonymous
February 5, 2025

I suspect that Lightroom is not designed to sync and manage a large number (hundreds of thousands) of relatively low size images., I will have to look to move to another technology. 

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