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crusted
Known Participant
Jul 13, 2026 11:03 AM UTC
Question

My access to my Lightroom account is being blocked by an advertisement asking me to sign up for Lightroom Premium.

I don't know what additional details to provide. My access to my Lightroom account is being blocked by an ad promoting Lightroom Premium.

    6 replies

    Anonymous
    Jul 13, 2026 9:54 PM UTC

    Have you tried tapping the “X” in the upper right of that dialog?

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    crustedAuthor
    Known Participant
    Jul 14, 2026 12:05 AM UTC

    Yes. I have tried hitting the X I. Upper right but nothing happened.

     

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    Claire H.
    Community Manager
    Claire H.Community Manager
    Community Manager
    Jul 16, 2026 6:27 AM UTC

    Hi ​@crusted, would you be able to provide us a screen recording as well? We are currently trying to reproduce internally and have not been able to replicate the issue. I hope to get this solved soon! ^CH

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    crustedAuthor
    Known Participant
    Jul 13, 2026 5:02 PM UTC

    See sttached

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    crustedAuthor
    Known Participant
    Jul 13, 2026 5:01 PM UTC
    1. The cellphone is a Pixel 9
    2. Android
    3. Yes I logged in with the correct email
    4. Screen shot is attached
    5. It started yesterday
    6. It happens when I get to open Lightroom
    7. I have tried to restart the app, restart the cellphone
    8. I have zero access to Lightroom
    9. The only option are to subscribe to Lightroom Premium

     

     

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    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    Jul 13, 2026 1:14 PM UTC

    Hi ​@crusted,

    Thank you for reaching out. I'm sorry you're having trouble accessing your Lightroom account.
     

    To help resolve this, could you please share a few details:

    • Which device and platform are you using? (iPhone, iPad, Android, desktop?)

    • Could you kindly confirm whether you have logged in using the correct email address associated with your active CC Photography plan subscription?

    • Can you share a screenshot of the advertisement/prompt that's blocking your access?

    • When did this start happening, after an app update, or did it appear suddenly?
       

    Looking forward to your response so we can get this sorted out for you.


    Best regards,
    Anshul Saini

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