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DevanJ
Participant
October 2, 2019
Question

My Albums and Folders are gone when I open lightroom cc! HELP!

  • October 2, 2019
  • 2 replies
  • 232 views

When I open my lightroom from my desktop imac all of my albums and foldres are gone! It also wont allow my to create new ones and add photos. I have done the update, uninstalled and reinstalled, turned the co0mputer off and on. Nothing is working! I am a wedding and family photogrpaher with tons to edit please help!

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    2 replies

    nikunj.m
    nikunj.m
    Legend
    October 2, 2019

    Hi there,

     

    We apologize for the issue you are facing with Lightroom.

     

    Please share the version of Lightroom you are currently using by going to the Help menu > System info.

     

    If you are using the Lightroom version 2.4.1, please go to Lightroom.adobe.com and sign in to the application to check if you are able to see your images there?

     

    Also, could you check if the Lightroom desktop application says that it is currently offline? You can check that by checking the Search panel at the top of the application.

     

     

    Also, please quit Lightroom, sign out of the Creative cloud desktop application and then sign back in once to check if that helps.

     

    Regards,

    Nikunj

    JP Hess
    JP Hess
    Inspiring
    October 2, 2019

    There is no "Lightroom CC" anymore. There is Lightroom Classic, and there is Lightroom (for the cloud). Which program are you using. Please clarify, and then someone will be able to hopefully provide assistance.

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