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A
Ana Claudia Oliveira
Participant
March 23, 2023
Answered

My CR2 files are being uploaded as JPG

  • March 23, 2023
  • 2 replies
  • 1464 views

Everytime I upload my CR2 files to Lightroom web they are being uploaded as JPG... I don't know how and why it's making such conversion but it's disturbing my editions and the quality of my work a lot. I already checked to see if it is a problem on my camera configurations but it's not... so any help will be highly appreciated! 

Correct answer Ana Claudia Oliveira

Hello! 

 

I found out what the issue was. When the files are uploaded directly from the photo app on MacBook somehow it changes from CR2 to JPG, I highly believe it is a Mac issue. What is needed to do is to save the files outside the photo app and they will be uploaded normally. 

 

Thank you!

2 replies

A
Ana Claudia OliveiraAuthor
Participant
March 24, 2023

Both of them I uploaded as I always do, but somehow the file changed...

 

Jim Wilde
Community Expert
Jim WildeCommunity Expert
Community Expert
March 24, 2023

Start with the fact that Lightroom cannot arbitrarily change the file type when uploading to the cloud, and with that in mind we have to figure out what might have happened. Working from the beginning, are those images still on the original camera card(s), and if so can you list the contents of the card using whatever file browser you use and post a screenshot here.

A
Ana Claudia OliveiraAuthorCorrect answer
Participant
March 31, 2023

Hello! 

 

I found out what the issue was. When the files are uploaded directly from the photo app on MacBook somehow it changes from CR2 to JPG, I highly believe it is a Mac issue. What is needed to do is to save the files outside the photo app and they will be uploaded normally. 

 

Thank you!

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    March 23, 2023

    Hi @Ana Claudia Oliveira. Welcome to the Lightroom Community. I'll help you figure this out, but I need more info.

     

    Are you using Lightroom Classic or Lightroom desktop to import images?

    Lightroom Classic uploads only the smart previews to Lightroom Web, whereas Lightroom desktop & mobile sync the full-size raw to the cloud for backup.

     

    The file type can change depending on what Lightroom you've used to initially sync images. You can learn more about the sync ecosystem here: https://helpx.adobe.com/lightroom-classic/kb/sync-faq.html

     

    Thanks!
    Sameer K

    A
    Ana Claudia OliveiraAuthor
    Participant
    March 24, 2023

    Hi, Sameer!

     

    So, I upload from my camera connected to the desktop to Lightroom Web, it saves me more time than uploading on my Lightroom Classic, that's why I do it this way. Anyway, I've doing this for 3 years and I had never have a problem, but since I upgraded my accountto 1TB I'm facing this issue.

     

    Thank you for your help & have a good day,

    Ana 

    Jim Wilde
    Community Expert
    Jim WildeCommunity Expert
    Community Expert
    March 24, 2023

    What makes you think the files are uploading as Jpegs? Perhaps post some screenshots which clearly show the problem that you are reporting?

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