my lightroom is running very slow and not responding a lot. Keeps wanting to also update AI settings.

Forum|Forum|23 days ago
August 3, 2026
5 replies
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:my lightroom is running very slow and not responding a lot. Keeps wanting to also update AI settings

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Claire H.

Community Manager

Hi @Bob26960501aa24 , I'm just checking in to see if the suggestion of updating your graphics card and/or the app helped or if you are still running into this issue? Let us know how things are going. Happy to keep troubleshooting with you if needed. Thanks! ^CH

B

Bob26960501aa24Author

Participant

Hi Claire, Thanks for reaching out. The issue seemed to resolve itself.

Sameer K

Community Manager

Hey, @Bob26960501aa24. Welcome to the Lightroom Community. I'll need more information about your workflow to help you.

Please share the system info from Lightroom Help > System info > Copy & paste into a text document > upload & attach here. Additionally, a video or screenshots showcasing the error/behavior would help.

Awaiting hearing from you. Thanks!

Sameer K

(Type '@' and type my name to mention me when you reply)

B

Bob26960501aa24Author

Participant

Lightroom version: 9.4.1 WAS x64 [ 20260625-0318-d30e963 ] (Jun 24 2026)
NGL Version: 1.43.0.5
WF Version: 8.4.1 542baca
VF Version: 1.0.164
HIL Version: 40501
CAI Version: c2pa-c/0.6.0 c2pa-rs/0.46.0
PH Version: 6.1.1
Adobe GSDK Version: 1.4.0.210
CR Version: 29.0.0.202506270808_710830c
Catalog ID: 9e5d99abf1214e799d9e19df1b2b2996

Operating system: Windows 11
OS Version: Windows 11 Home (2009)
Application architecture: x64
System architecture: x64
Computer model: Dell Inc. XPS 9315 / 12th Gen Intel(R) Core(TM) i7-1250U
Logical processor count: 12
Processor speed: 1.8 GHz
Real memory available to Lightroom: 32388.6 MB
Real memory used by Lightroom: 1141.7 MB (3.5%)
Virtual memory used by Lightroom: 7722.7 MB
Memory cache size: 0.0 MB

Internal Camera Raw version: 18.4 [ 2608 ]
Maximum thread count used by Camera Raw: 7
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 3859MB / 14146MB (27%)
Camera Raw real memory: 3861MB / 32388MB (11%)

Display: 1920x1200
System DPI setting: 144 DPI (high DPI mode)
Dark Mode: Yes
Desktop composition enabled: Yes
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: DirectX: Intel(R) Iris(R) Xe Graphics (32.0.101.7084)
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I3_GPU4, hard: success, soft: success, al: No, dl: No
OS Media Capability: true

Application Folder: C:\Program Files\WindowsApps\AdobeSystemsIncorporated.AdobeLightroom_9.4.56811.0_x64__ynb6jyjzte8ga
Settings Folder: C:\Users\bobwa\AppData\Roaming\Adobe\Lightroom CC
Library Folder: C:\Users\bobwa\AppData\Local\Adobe\Lightroom CC\Data

Sameer K

Community Manager

Thanks for the details, @Bob26960501aa24. There are a few things you can try:

1 - Update to Lightroom v9.5 available now. If the update does not show up in the Windows App Store, you can use the Creative Cloud desktop app to update: https://adobe.ly/4xxAbug

2 - The Graphics drivers for Intel(R) Iris(R) Xe Graphics (32.0.101.7084) are from around January. Please use Intel's auto-detect program instead of the Windows Update channel, which tends to supply dated drivers that are generally stable.

Let me knwo hwo it goes.
Thanks!
Sameer K
(Type '@' and type my name to mention me when you reply)

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