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Participant
Sep 20, 2026 9:35 PM UTC
Answered

My Lightroom just went black on the monitor. I would like live assistance.

I want to contact Support.

 

    Victoria Bampton LR Queen
    Community Expert
    Sep 21, 2026 11:01 AM UTC

    Go to the Help Center using the link below, and you should find a chat icon in the bottom right corner. When you click on it, it starts a chat. Typing the word “agent” should bypass the automated responses. 

     

    Or you could tell us more about the issues you’re having, and we’d be happy to help. We’d need to know more about your system - operating system, Lightroom version, etc. The easiest way to do that is to go to Help menu > System Info. Everything going black sounds like it’s probably related to the GPU, so these troubleshooting steps may help: https://helpx.adobe.com/lightroom/desktop/kb/troubleshoot-gpu.html

    Victoria - The Lightroom Queen

    1 reply

    Victoria Bampton LR Queen
    Community Expert
    Community Expert
    Sep 21, 2026 11:01 AM UTC

    Go to the Help Center using the link below, and you should find a chat icon in the bottom right corner. When you click on it, it starts a chat. Typing the word “agent” should bypass the automated responses. 

     

    Or you could tell us more about the issues you’re having, and we’d be happy to help. We’d need to know more about your system - operating system, Lightroom version, etc. The easiest way to do that is to go to Help menu > System Info. Everything going black sounds like it’s probably related to the GPU, so these troubleshooting steps may help: https://helpx.adobe.com/lightroom/desktop/kb/troubleshoot-gpu.html

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    Victoria - The Lightroom Queen