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huhan0423
Participant
March 7, 2026
Question

my new laptop does not get the GPU support

  • March 7, 2026
  • 1 reply
  • 24 views

My newly purchased laptop features with intel’s new CORE ULTRA X7 358H, Arc B390 iGPU. Lightroom simply cannot recognize the GPU and cannot use the hardware acceleration. When will the new hardware get support?

    1 reply

    Anshul_Saini
    Community Manager
    Community Manager
    March 26, 2026

    Hi ​@huhan0423,

     

    Apologies for the delayed response. Based on your hardware, the Intel Core Ultra CPU with Intel Arc iGPU should be supported. However, I’ll cross-check this with the product team to confirm compatibility and whether there are any known issues with this specific configuration.

     

    In the meantime, could you please help share a bit more information:

    • Go to Help > System Info in Lightroom and copy/paste the full details here

    • Share a screenshot from Preferences > Performance showing the GPU section

    • If you see any message indicating the GPU is unsupported, please include a screenshot of that as well

     

    For troubleshooting, you can also try:

    • Installing a previous version of Lightroom v9.1 from the Creative Cloud to check if the issue is specific to the latest release

    • Following the steps in this guide: https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

     

    This will help us narrow down whether it’s a compatibility issue, a driver issue, or something specific to the current version.

     

    Once I have your system info, I’ll take this forward with the product team and get back to you.

     

    Thanks for your patience.

    Best,

    Anshul Saini