my new laptop does not get the GPU support

Hi ​@huhan0423,

Apologies for the delayed response. Based on your hardware, the Intel Core Ultra CPU with Intel Arc iGPU should be supported. However, I’ll cross-check this with the product team to confirm compatibility and whether there are any known issues with this specific configuration.

In the meantime, could you please help share a bit more information:

• Go to Help > System Info in Lightroom and copy/paste the full details here

• Share a screenshot from Preferences > Performance showing the GPU section

• If you see any message indicating the GPU is unsupported, please include a screenshot of that as well

For troubleshooting, you can also try:

• Installing a previous version of Lightroom v9.1 from the Creative Cloud to check if the issue is specific to the latest release

• Following the steps in this guide: https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

This will help us narrow down whether it’s a compatibility issue, a driver issue, or something specific to the current version.

Once I have your system info, I’ll take this forward with the product team and get back to you.

Thanks for your patience.

Best,

Anshul Saini